As part of being a clearance company, Tile Clearance Outlet does not accept returns or offer exchanges on any products that are purchased. Therefore, please ensure you as our customer are diligent when confirming your order at check out. All items and quantities displayed are accurate, with no further stock being available other than what is displayed on our site. Please ensure you allow for wastage and/or any extra or future work you may intend on doing with your purchased products. The size and format of your tile, along with the room shape and layout, will determine the amount of wastage you will require. You are welcome to contact us for further advice on measuring and how to allow for tile wastage.
We do not offer refunds on any items across our site. This forms part of our general company policy. We do not accept returns for products that are not required or products that you may have changed your mind about. If you are unsure or are having difficulties selecting your items, we encourage you to order samples through our site. With these samples you will be able to accurately see the colour and surface finish of your desired products.
All specified delivery times across our site are approximate. Please ensure you use these times as a guide only. We require the purchaser to be onsite to receive their order. If they are unable to be onsite, they can notify us beforehand and provide details of an authorised person to receive the goods in their absence. The same policy applies when collecting orders, with the purchaser required to collect and sign for their order. If they are unable to collect their order, they can notify us beforehand and provide details of an authorised person to collect and sign for the goods on their behalf.
Tiles can be fragile, and some pieces may arrive damaged from time to time. We ask that you take photos immediately upon seeing the damage, as we will require these for our reference. We can then asses the damages and provide replacement tiles.
If a bracket with numbers/letters is used after a tile name, this indicates a particular batch of tile. We sell all batches separately, as every batch of tile may be slightly different in appearance, colour and size to another batch. You are welcome to purchase different batches of the same tile, but we advise to use them separately.